Shipping Policy

Thank you for visiting and shopping at Redemption by Riah. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY                                                                 

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

PROCESSING TIMES

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a Shipment Confirmation email or SMS message once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

For U.S. Domestic orders, we will use USPS or UPS to ship to most locations. 

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from redemptionbyriah.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DAMAGES

Redemptionbyriah.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Redemption by Riah does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

RESERVED RIGHTS REGARDING SHIPPING

Redemptionbyriah.com reserves the right to limit, refuse, and/or cancel orders from customers at any time due to potential fraudulent or criminal activity. 

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.